As our products are perishable, all sales are considered final.

You are eligible for refund:

• If order has been cancelled within the cut-off time;
• If the ordered product is out of stock and SphatikaShuddha is unable to produce and/or supply the same due to unforeseen circumstances;
• If you received a broken or damaged bottle or the wrong product. In case of such an event, contact our customer support at provided email address (contact@sphatikashuddha.in) and/or phone number within twenty four (24) hours of receipt of the product. You will be responsible for returning unused product to SphatikaShuddha.
• If you are not satisfied with the quality of our products. You will be responsible for returning 90% unused product to SphatikaShuddha within two (2) days of product receipt. For quality related returns, refund is subject to approval by SphatikaShuddha. The product will be inspected and if the reason for return is proved to be genuine, refund will be initiated. Status of refund will be communicated to you by email and/or message.
• If not delivered within the time frame due to the fault of Re-essenz OandO Pvt. Ltd., a refund will be initiated after the completion of the 10 working days
• If approved for refund, the amount will be credited to the card or the account used during order placement or original method of payment.

You are not eligible for refund:

• If shipment was returned due to incorrect address;
• If arrangements have not been made for taking delivery of the product;
• If you refuse to accept the product at time of delivery for reasons other than damage;
• If damage to product is reported after 24 hours of receipt of product;
• If quality issue is reported after 2 days of receipt of product.
• SphatikaShuddha reserves the right to approve or refuse the refund.

Customer can cancel the order by contacting our customer support at provided email address (contact@sphatikashuddha.in) and/or phone number. You will receive a full refund if order cancellation is made on the same day of order placement. Otherwise the order will be considered confirmed.